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Data protection according to GDPR

This Data Protection Policy is aimed at informing the users of this website about the type, scope and purpose of collecting and using personal data by the website operator D.O.G. GmbH. You can find the definitions of the used terms (e.g. “personal data” or “processing”) in Article 4, GDPR.

Data processing controller
connexo GmbH
Postfach 1213
D-71294 Heimsheim


Forwarding data to third parties

Your personal data are not forwarded to third parties for purposes other than those stated below:
Where this is necessary in accordance with Article 6(1), Sentence 1, Letter b, GDPR, to execute your contract, and you have stated your professional address to us, correspondence may be maintained with your employer.
The third party may use the forwarded data exclusively for the stated purposes.


Affected rights

You have the right,

  • In accordance with Article 7(3), GDPR, to withdraw your consent previously granted to us at any time. This means that we will no longer continue to process data, based on such consent, for the future.
  • In accordance with Article 15, GDPR, to request information about your personal data that we process. You can, in particular, request information about the processing purposes; category of the personal data; categories of recipients to whom your data have been or shall be disclosed; planned storage period; existence of a right to rectification, erasure, restriction of processing or the right to object; existence of a right to lodge a complaint; origin of your data, provided these have not been collected by us, and the existence of automatic decision-making, including profiling and, where applicable, significant information about individual details in that respect.
  • In accordance with Section 16, GDPR, you may request rectification, without delay, of incorrect personal data or the completion of your incomplete personal data stored by us;
  • In accordance with Article 17, GDPR, to request erasure of your personal data stored by us provided the processing is not required to exercise the right of freedom of expression and information, honour a legal obligation, for reasons of public interest or for the establishment, exercise or defence of legal claims;
  • In accordance with Article 18, GDPR, to request restriction of the processing of your personal data provided you contest the accuracy of the data, the processing is unlawful, but you reject erasure of such data and we no longer require the data but you require such data for the establishment, exercise or defence of legal claims, or in accordance with Article 21, GDPR, you have lodged an objection against the processing;
  • In accordance with Article 20 GDPR, to receive the personal data concerning you, which you have made available to us, in a structured, commonly used and machine-readable format, or request forwarding to another controller, and
  • In accordance with Article 77, GDPR, to lodge a complaint with a supervisory authority. Normally, in this respect you can contact the supervisory authority for your customary place of residence or workplace or our principal place of business.


For what period are your data stored?

We process and store your personal data as long as you are authorised to represent the respective legal person in dealings with us. If the data are no longer required to honour contractual or statutory obligations, they are normally erased unless the, limited, further-processing of such data is necessary in the following cases:

  • Honouring commercial and tax law storage periods: the German Commercial Code and the German Tax Code are cited as examples. The periods specified therein for storage or documentation range between two and ten years.
  • Maintaining evidence as part of the limitation period requirements. In accordance with Sections 195 et seq. of the German Civil Code (BGB), these limitation periods may run to 30 years, whereby the normal limitation period is three years.


Erasing data

Insofar as your wish does not conflict with a statutory obligation to store data (e.g. data retention), you shall be entitled to the erasure of your data. The data we store shall be erased if they are no longer required for the intended use, and statutory storage periods do not apply. If data cannot be erased because the data are required for permissible statutory purposes, the processing of such data shall be restricted. In such a case the data shall be blocked and not processed for other purposes.

Data recording when visiting our website

If you do not register for our website, we shall collect the following data that are forwarded by the browser to our server.

  • IP address
  • Date and time of the access
  • Used browser
  • Used operating system

The data shall not be forwarded to third parties. 


Use of Cookies

We use so-called Cookies on various pages to make a visit to our website appealing, and facilitate the use of certain functions. These are small text files that are stored on your device. Some of the Cookies we use are erased at the end of the browser session, i.e. once you close your browser (so-called session Cookies). Other cookies remain on your device and enable us to once again identify your browser during the next visit (persistent Cookies). You can set your browser so that you are informed of the setting of Cookies, and decide on accepting them on an individual case basis or exclude the acceptance of Cookies for certain cases or generally. The functionality of our website may be restricted in the case of not accepting Cookies.


Server log files

D.O.G. GmbH automatically collects and saves information in server log files that your browser automatically forwards to us. Those are: browser type and browser version, used operating system, referrer URL, host name of the accessing computer and the time of the server enquiry.


Deactivating Google Analytics

We use Google Analytics to analyse the website use. The data collected in that respect are used to optimise our website and advertising measures. Google Analytics is a web analysis service that is operated and made available by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, United States). Google processes the website use data by our order, and undertakes to adopt measures set out in a contract to guarantee the confidentiality of the processed data. The following data, inter alia, are recorded during your website visit:

  • Viewed pages
  • Your approximate location (country and city)
  • Your IP address (in a shortened version so that specific allocation to a person is not possible)
  • Technical information such as the browser, internet provider, device and monitor resolution
  • Source of origin of your visit (i.e. via which website or via which advertisement you came to us)

Such data are transferred to a Google server in the USA. In that respect, Google complies with the data protection provisions set out in the “EU-US Privacy Shield” Agreement. Google Analytics stores Cookies in your web browser for the duration of two years from your last visit. These Cookies contain a randomly-generated user ID by way of which you can be recognised during your future website visits. The recorded data are stored with the randomly-generated user ID, which facilitates the evaluation of user profiles that have been rendered anonymous. Such user-related data are automatically erased after 14 months. Other data remain stored in an aggregated form for an unlimited period of time. If you do not consent to the collection, you can stop this by way of a one-off installation of a browser add-on to deactivate Google Analytics.




This website uses Userlike, live chat software produced by the company Userlike UG (haftungsbeschränkt), Probsteigasse 44-46, 50670 Cologne, Germany. You can use Userlike to chat with our employees in real-time. At the start of the chat, the following personal data is collected:

  • Browser type/version,
  • IP address,
  • Operating system used,
  • URL of the previously visited website,
  • Amount of data sent. And if provided by you: first name, surname, and e-mail address.

Depending on the course of the conversation with our employees, further personal data may be provided by you in the chat. The nature of this information depends heavily on your request or the problem you are describing.

All our employees have been trained in data protection and in the handling of customer data. All our employees are obliged to maintain confidentiality and have accordingly signed an addendum to their employment contracts which obliges them to maintain confidentiality and observe data protection.

By accessing the D.O.G. GmbH web page, the chat widget is loaded as a JavaScript file from AWS Cloudfront. The chat widget technically represents the source code executed on your computer that enables the chat.

In addition, D.O.G. GmbH stores the history of live chats. The purpose of this is to save our customers from having to go through a long history of requests, and for us to constantly monitor the quality of our live chat service. Processing is permitted pursuant to Art. 6 Para. 1 Book f, GDPR. If you do not wish your live chat history to be stored, please do not hesitate to contact us using the contact details listed below. Stored live chats and any other of your data will then be deleted by us immediately.

The storage of chat data also serves the purpose of ensuring the security of our information technology systems. This is also our legitimate interest, which is why processing is permitted under Art. 6 Para. 1 Book f, GDPR. The legal basis for the processing of the data provided in the chat is also Art. 6 Para. 1 Books b and f, GDPR. Further information can be found in the Data processing terms of Userlike UG (haftungsbeschränkt).


Right to object

Insofar as your personal data are processed on the basis of justified interests in accordance with Article 6(1), Sentence 1, Letter f, GDPR, you have the right, in accordance with Article 21, GDPR, to object to the processing of your personal data provided reasons apply in that respect that arise from your personal situation. If you wish to exercise your right to object, please contact us directly via the contact data in our imprint.

Siegel Siegel